Customer Services for Utility Bills

Customer Services Utility staff is available by calling 503-588-6099, to assist customers with questions regarding utility bills, water consumption and leak adjustments, payment extensions, and social service agency referrals. 

If staff are unable to resolve a difficult issue, the customer's call is escalated to supervisory and management staff to further research, provide assistance, and attempt to resolve the problem or concern. 

The Customer Services Utility Center staff are available Monday through Friday from 8:00 a.m. to 5:00 p.m.  For customer convenience, you are able to obtain billing information or make payments by debit card, credit card, or check account 24 hours a day, seven days a week by calling 800-430-1378 or by internet using the City of Salem website at www.cityofsalem.net.